Rentals - Frequently Asked Questions
How soon can I reserve my equipment?
We take reservations up until 72 hours prior to your vacation
When will my credit card be charged when I reserve my package?
Your credit card will be charged on the first day of your package.
Can I change packages once I arrive?
Yes. You can change your package by adding extra days or changing your package choice as long as the equipment is available.
Do you deliver to hotels outside of Banff?
Unfortunately, we do not deliver to Hotels outside of Banff.
What are your store hours if I want to call you?
Our store hours are from 7:00am to 9:00pm during the ski season. We open at 8am on New Years Day.
Will the rental boots come with boot fitting?
Our rental experts will help size your boots for the best fit.
Can I bring my own boots?
Yes you can definitely bring your own boots. Please be aware that we can not use a boot with excessive wear on the soles. Please contact us if you have any questions.
Do you have equipment for children, including helmets?
We offer rental equipment for children that includes skis, boots, poles & helmet or snowboard boots and snowboards & helmet. Helmets are included in the package price.
Can I reserve ski school with you?
Not at this time, but we will gladly assist you in finding what you need.
What is the biggest size of boot you have for rent?
The largest ski boot size is 33.5 (equal to size 16 US sizing).
What is the smallest size of boot you have for rent?
The smallest boot size is 16.0 (equal to size 6 US childrens sizing).
Do you rent ski clothing?
We rent top quality Descente Jackets and Pants.
Are you open in the Summer?
We are open in the summer. In the summer we switch over to bike rentals. Peak summer hours are 9am until 9pm.
Do you supply beginner equipment in addition to advanced and expert?
Yes, we carry skis and boards suitable for beginners intermediates and advanced skiers and riders.
Can I extend my pre-purchased rental package during my holiday?
Yes, you can extend your pre booked package by giving us a 24 hour notice prior to the last day of your package. Subject to availability.
Does each package run in consecutive days?
Yes, all packages run in consecutive days.
If I reserve over the website does this guarantee a reservation?
An email confirmation is required before a reservation is guaranteed.
Is delivery included if I just want a tune?
Yes, we can deliver your freshly tuned skis or board to any hotel in Banff